Q1
What kind of after-sale service do you provide?
The machine host is under warranty for 1 year, and accessories for 3 months from the purchase date (valid with invoice).
Q2
What if I don’t know how to use the instrument?
We provide a complete user manual and instruction video. We also offer 24-hour online consultation service.
Q3
Training & Delivery
User manual and demo video will be provided once order is confirmed.
Usually 2-3 workdays, even same-day shipping for some machines.
Shipping methods: DDP by sea, by air, or by express (EMS, UPS, DHL, FEDEX, etc.).
Please confirm shipping details with us before placing an order.
Tracking number will be provided within 1–2 days after shipment.
Q4
How much tax should I pay for importing the machine from China?
Customs duties vary by country. Please check with your local customs authority before placing an order.
Q5
What should I do if the machine is damaged upon arrival?
Please inspect the package immediately upon receipt. File a complaint with the courier if damaged. We will assist you in claiming compensation with the complaint number.
Q6
Do you provide technical support?
Our professional technical support team is on standby. Technical documents are available upon request.
Luminor Beauty
